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General terms and conditions

generally

Ola Särén Design AB sells products in wood, metal and forging via its website. Both private individuals and companies can benefit from Ola Särén Design's services.

Rates

The price information can be found under each product.

Delivery Time Shop

The delivery time for products in stock is normally 3-4 working days but at high load it can take up to 14 days. If the product needs to be custom made, the delivery time is notified when ordering.

Withdrawal

Purchase of goods

You always have 14 days right of withdrawal and 30 days exchange right from the time you receive your package. When exercising the right of withdrawal, we will refund you the purchase price provided that the returned goods have been handled with care and are in the same condition as when you received it/them.
When using the right of withdrawal, you as a customer are responsible for the return cost. You send the goods to the address you find below.

If you still have the original envelope that you got the goods in, you can use it, just make sure it is properly sealed and franked.

We ask you to pay the invoice if we have not received your return before the due date has passed.

You cannot exchange goods with us that you have purchased from one of our retailers. Nor the other way around, i.e. exchange any of our goods at any of our retailers. These returns will not be approved in our system.

If you have any questions, you are always welcome to write to us! Fill out the contact form at the bottom of the page or email the info@olasaren.com

Please attach the following information with the package.

  • Your name
  • Invoice number
  • Address
  • Reason for return

Return address:
Ola Särén Design AB
Ögårdsvägen 3
439 36 Onsala
Sweden

Bespoke goods and products

As a consumer, you have the right of withdrawal under the Distance and Home Sales Act.

For bespoke products, you regret your purchase by contacting Ola Särén Design at info@olasaren.com. Your agreement will then be terminated immediately and you will only pay for the time Ola Särén Design AB has closed.

 

payment

You as a consumer pay via bank giro, postgiro, Klarna Checkout or Swish. Invoice is sent with 14 day payment terms.

Ola Särén Design AB is approved for F-tax.

Personal information

  • Ola Särén Design protects all your personal information.
  • By purchasing an item from Ola Särén Design AB, you agree that we use your personal information to complete all our commitments to you as a customer.
  • Ola Särén Design AB guarantees that your personal data will never be shared with third parties.
  • Under Swedish law, you have the right to know at any time what personal information we have stored about you.
  • You as a customer have the right to ask us to change or delete your personal information at any time.

Other

Ola Särén Design AB reserves the right to change all information without prior notice.